THE INFLUENCE OF WORK-FAMILY CONFLICT ON TASK AND CONTEXTUAL PERFORMANCE OF FEMALE TERTIARY INSTITUTION WORKERS IN DELTA STATE

Abstract

This study investigates the influence of work-family conflict on the task and contextual performance of female workers in tertiary institutions in Delta State. The objectives were to examine the relationship between work-family conflict and task performance, and to explore its relationship with contextual performance. A cross-sectional design was employed, utilizing a structured survey to collect data from 389 female workers. The study was anchored on Spillover Theory and Social Role Theory. Simple random sampling was used, and data were analyzed through Pearson's Product Moment Correlation and multiple regression analysis via SPSS version 23. The findings revealed that work-family conflict negatively and significantly affects task performance (p<0.05) and contextual performance (p<0.05). In contrast, work-family conflict positively and significantly influences counterproductive work behavior among female workers (p<0.05). Conversely, work-family balance demonstrated a positive and significant impact on job performance (p<0.05). The study rejects the null hypotheses (H1 and H2), confirming significant relationships between work-family conflict and both task and contextual performance. The study concludes that addressing work-family conflict is crucial for enhancing job performance in tertiary institutions. Management should prioritize strategies that promote work-life balance to improve employee productivity and overall institutional efficiency.